ESET INSTALLATION FAQ'S
Your system should meet the following hardware and software requirements for ESET Antivirus to perform optimally:
I. Processors Supported
Intel® or AMD x86-x64
II. Supported Operating Systems
Microsoft® Windows® 10
Microsoft® Windows® 8.1
Microsoft® Windows® 8
Microsoft® Windows® 7 SP1 with latest Windows updates (at least KB4474419 and KB4490628)
Microsoft® Windows® Home Server 2011 64-bit
III. Other
An internet connection is required for activation and ESET NOD32 Antivirus updates to function properly.
1. Uninstall any previously installed antivirus software on your system.
2. Download the ESET NOD32 Antivirus installer file, and double-click the installer file to begin the installation.
Installation CD
If you have an installation CD, insert it into your computer (if the installation does not begin automatically, click Start → Computer and double-click the ESET disc icon).
3. In the Install ESET Security window, click Continue.
Figure 1-1
4. Review the End-user license agreement and click I Accept to continue.
Figure 1-2
5. After the Installation Wizard appears, click Create account to create your myESET account. Using myESET allows you to manage multiple features of your ESET home product(s) from one source.
If you want to skip creating a myESET account, complete the following installation steps here.
Already have a myESET account?
If you already have created a myESET account, complete the following installation steps here.
myESET email and password
Your myESET account is not the same as your ESET eStore My Account. Your myESET email and password can be different than your ESET eStore email and password.
Figure 1-3
6. Type an email and password that will be used with the myESET account. Select a country, optionally select the check box to receive ESET special offers, then click Create account.
Figure 1-4
7. You will receive an Account verification email in the inbox of the email associated with your myESET account. Click the verification link in that email
Figure 1-5
8. Type your myESET email and password and click Log in to activate your myESET account.
Figure 1-6
9. Return to the installation wizard. Next to Device name, type a name that will be associated with your device and click Continue.
Figure 1-7
10. Type in your License Key and click Continue.
Figure 1-8
11. Click Continue. You have the option to select a different product during or after installation.
Figure 1-9
12. Select your preference for ESET Live Grid and Detection of Potentially Unwanted Applications. Click Continue.
Figure 1-10
13. Select your preference for the Customer Experience Improvement Program (CEIP) and click Continue. You can change your CEIP settings after installation.
Figure 1-11
14. Click Done to exit the Installation Wizard. You can now view your license details and manage features in your ESET home product from your myESET account.
Figure 1-12
Log in to your myESET account and complete the installation
1. Type your myESET email address and password and click Log in
Figure 2-1
2. In the
Device name
field, type a name for your device and click
Continue
.
Figure 2-2
3. Select the license for the ESET Windows home product you want to activate and click
Continue
.
Figure 2-3
4. Click
Continue
. You have the option to
select a different product
during or after installation.
Figure 2-4
5. Select your preference for
ESET Live Grid
and
Detection of Potentially Unwanted Applications
. Click
Continue
.
Figure 2-5
6. Select your preference for the
Customer Experience Improvement Program
(CEIP) and click
Continue
. You can
change your CEIP settings
after installation.
Figure 2-6
7. Click
Done
to exit the Installation Wizard. You can now view your license details and manage features in your ESET home product from your myESET account.
Figure 2-7
Skip creating a myESET account and complete the installation
1. Click Skip
login
.
Figure 3-1
2. Click Use a
purchased License Key
. If you do not have a license key yet, click
Skip activation
.
Figure 3-2
3. Insert your license key, click
Continue
and
complete the installation steps here
.
Figure 3-3
1. Open your Windows ESET product. If your product is not activated, your main window will be red:
Figure 1-1
2. Click Help and support → Change license.
Figure 1-2
3. Click Use a purchased License Key.
Type or copy/paste in a License Key that you already purchased:
For information on how to type or copy/paste in your license key, click here.
Figure 1-3
4. Type or copy/paste your ESET-issued License Key into the License Key field and then click Continue. Make sure you provide the License Key exactly as it appears and it includes the hyphens. If you copy/paste the license, ensure that you do not accidentally select additional space around the text. Click here if you lost your License Key.
Figure 1-4
5. Click Activate.
Figure 1-5
6. Click Done. You have successfully activated your product.
Figure 1-6
Minimum system requirements for Microsoft® Windows® 7 is with SP1 with latest Windows updates (at least KB4474419 and KB4490628)
1. Download Windows 7 SP1 and Windows 7 updates;
windows 7 updates - OneDrive (live.com)
2. In case your Windows 7 doesn’t install its updates, we recommend to upgrade your system to Windows 10.
3. Install older version of ESET Antivirus if updating/upgrading your system is not possible at the moment.
NOTE: End-user license agreement
By downloading an older version of this product you explicitly agree to the terms and conditions of the new End-user license agreement in your language. Otherwise, download and install the latest version of this product.
a. Download 12 version of ESET Antivirus;
https://support.eset.com/en/kb2885-download-and-install-eset-offline-or-install-older-versions-of-eset-products
b. Run the application.
c. Remove check mark ‘✓’ to install older version of ESET Antivirus.
d. Follow the instruction process from no. 2 faq for further process.
Excluding a website poses a security risk. An experienced system administrator can configure this or, if instructed by ESET Technical Support.
Best practices:
• Exclude a website for a specific period only.
• Do not exclude websites where you provide sensitive information (such as banking websites).
• Do not disable real-time file system protection while downloading and running files from excluded websites.
• Report miscategorization if you think ESET should not block a specific website.
1. Open your ESET Windows product.
2. Press the F5 key on your keyboard to open the Advanced setup window.
3. Click Web and Email → Web access protection.
4. Expand URL Address Management and then click Edit next to Address list.
Figure 1-1
5. Select List of addresses excluded from content scan and then click Edit.
Figure 1-2
6. Click Add in the Edit list window.
7. Type the website or domain you want to exclude in the Enter a mask that specifies a URL address field and click OK (for each website you add, be sure to either include "www." or a wildcard "*" symbol, as in "www.eset.com" or "*eset.com*").
8. When you are finished excluding websites, click OK to save your changes and exit the Advanced setup window.
Figure 1-3
1. Open the main program window of your ESET Windows product.
2. Press the F5 key to access Advanced setup.
3. Click Detection Engine, expand Exclusions and click Edit next to Performance Exclusions.
Version 13.0.x users: Click Detection Engine, expand Basic and click Edit next to Performance Exclusions.
Version 12 and earlier users: Click Detection Engine and click Edit next to Files and folders to be excluded from scanning.
Figure 1-1
4. Click Add → Browse (...).
Figure 1-2
5. Use the directory tree to browse for the file or folder you want to exclude, select it, and then click OK.
Figure 1-3
6. Click OK → OK to save the exclusion.
Version 13.1 users: You must select a specific path (file or directory) in order to add a wildcard.
Using wildcards
Use wildcards to exclude a group of files. Use a question mark (?) to exclude a single character and an asterisk (*) to exclude a string of characters. We recommend that you do not use wildcards in the middle of a path. For more information about using wildcards, visit our online help article Add or Edit performance exclusion.
Figure 1-4
If you are still experiencing issues with your application, it is possible that you need to exclude it from Web access protection if it connects to the internet. Exclude a safe website from being blocked by Web Access Protection.
Detection Exclusions
To add an exclusion using a detection name or SHA1 file hash, use Detection Exclusions. Excluding by detection name or SHA1 file hash poses a high- security risk and is recommended only for advanced users.
1. Open the main program window of your ESET Windows product.
2. Press the F5 key to access Advanced setup.
3. Click Web and Email, expand Protocol Filtering and then click Edit next to Excluded applications or Excluded IP addresses depending on the type of exclusion you want to create.
Figure 1-1
4. Click Add.
Figure 1-2
5. Select the application or type the IP address that you want to exclude in the Add application or Add IP address window. Click OK.
Figure 1-3
6. The new exclusion will be displayed in the Excluded applications or Excluded IP addresses window. Click OK and OK again to exit Advanced setup.
Figure 1-4
If you have installed ESET products with this license on more devices than the license allows, this license will be labeled as overused, and you will not be able to use that license again until you resolve the issue by removing some devices from this license.
If you haven’t used license more than you are allotted, or when you reach your license limit and your license is in an overused state, you should free up some seats or stop protecting devices no longer use.
a. Create an account in ESET License Manager if you haven’t created one.
b. Click ESET L license Manager.
c. Add ESET license.
d. Remove License.
1. Download the ESET Uninstaller and save it to your Desktop.
2. Restart your computer in Safe Mode.
3. In Safe Mode, double-click the installer file you saved to your Desktop in step 1 to run ESET Uninstaller tool. If you want to use the Advanced user commands below, open an Administrative command prompt first and then change to the Desktop directory.
4. Read the warning and type y to confirm.
Figure 1-1
5. Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press the Enter key.
Figure 1-2
If you are not running Windows in Safe Mode, you will receive an error message. Complete step 2 above and then run the ESET Uninstaller while in Safe Mode.
Figure 1-3
6. Verify that you are uninstalling the correct ESET product from the operating system and type y to confirm.
Figure 1-4
7. Once the ESET Uninstaller tool has finished running, press any key to exit (or type q and then press any key).
8. If needed, run the ESET Uninstaller again until you see "no detected AV products installed" to ensure that all previous AV products are removed.
9. Restart your computer in Normal Mode.
The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.
Figure 1-5
Unlock Your Password via Email
1. When prompted to type your password, click
Restore Password.
Figure 1-1
2. Type the email address you used for license registration in the blank field and click
Send Code
. If you do not know your email address, click
Contact Technical Support
to submit a support request form to Technical Support.
Unverifiable users
If your license is unverifiable, you will not see a blank field to type your email address. Click
Customer Care
to submit a support request to Technical Support.
Click here to view a screenshot
.
Figure 1-2
3. ESET will automatically email you a verification code that is only valid for seven days. Copy the verification code.
4. Click the copy/paste icon to paste the verification code in the blank field. If you do not want to set a new password at this time, leave the password fields blank and click
Verify
. To set a new password, type your new security password in the
New password
and
Confirm new password
fields and click
Verify
.
Figure 1-3
5. Click
OK
. Your new password has been set successfully.
Figure 1-4
Unlock Your Password via myESET
When to use this option
Use this option if your license is
managed by myESET.
1. When prompted to type your password, click
Restore Password.
Figure 2-1
2. Click
Restore password via your my.eset.com account.
If you do not see this option, your license is not connected to myESET.
Figure 2-2
3. ESET will automatically email you a verification code that is only valid for seven days. Copy the verification code.
4. Click the copy/paste icon to paste the verification code in the blank field. If you do not want to set a new password at this time, leave the password fields blank and click
Verify
. To set a new password, type your new security password in the
New password
and
Confirm new password
fields and click
Verify
.
Figure 2-3
5. Click
OK
. Your new password has been set successfully.
Figure 2-4
Generate a Code for Technical Support
When to use this option
Only generate a code when instructed by Technical Support.
1. When prompted to type your password, click
Restore Password.
Figure 3-1
2. Click
I have a verification code.
Figure 3-2
3. Click
Generate code for Technical Support.
Figure 3-3
4. Click the copy/paste button to copy the code.
Figure 3-4
5. Submit this code to ESET Technical Support using the support method you used to contact them. If you have not yet contacted ESET Technical Support,
submit a support request
and include the code you generated in step 3.
6. ESET will automatically send you a verification code. Copy the verification code and click
I have a verification code
in your ESET product.
Figure 3-5
7. Click the copy/paste icon to paste the verification code in the blank field. If you do not want to set a new password at this time, leave the password fields blank and click
Verify.
To set a new password, type your new security password in the
New password
and
Confirm new password
fields and click
Verify.
Figure 3-6
8. Click
OK.
Your new password has been set successfully.
Figure 3-7
